Archive for December, 2009

The best boss I ever had

I was losing my job as a training manager.  The department for which I worked would be eliminated.  I had to find another job inside the company or leave to find a job elsewhere.  I found a job in another division that seemed to offer the opportunity to use my best talents.  I got an interview with the head of the division.  The first time I ever met Tim I knew that if I worked for him, my job and my relationship to a boss would be different.  At the end of the interview, Tim asked, “Who needs to know that we’re talking about this job for you?”

He knew that our division was disappearing. Yet, he wanted anyone who would be affected by my leaving that division, or anyone else within the company who had offered me a job, to know that Tim and I were talking about my joining his division. Tim modeled political openness in a way I’d never seen before.

I took the job. I shared responsibility for a national salesforce with a product expert. My responsibility was to hire, train, motivate, and develop each of these sales people to sell the product. As part of my job, Tim asked me to make presentations to annual meetings of all of the division executives. After the first one, Tim came to my office. He complimented me on my presentation. Then he asked, “Could you help me be a better speaker?”

No boss I’d ever worked for had suggested that I did something they needed to do better. No boss had ever asked me for help in his or her development. Tim had no ego when it came to learning. He was an equal opportunity learner. If he couldn’t do something–strategy was his gift, not management–he either learned to do it, or hired someone to do it. He had hired and honored a very good manager to manage the day to day business of our division. Adam and Tim were of one mind. Adam ran the division. Tim developed and promoted the division.

Finally, when I l accepted another offer outside the company, only 14 months later, for what I hoped would be my dream job, Tim came to me and asked about the particulars of the job. When I answered his questions, he said, “You have to take this job. It is the job you should have had when your division collapsed.” No hard feelings. In fact, Tim and Adam gave me a going away party and lovely gift.

Tim was and is an appreciative leader. He always looked for the very best in everyone, including his competitors. He consistently sought ways to be a better and better leader. It has been no surprise to me that Tim has thrived within the company I left. He is the leader against whom I measure every other leader I meet.

My beliefs about leadership

I believe that true leadership is first chosen and then developed.  Many people are chosen for and serve in leadership positions.  In some cases, leadership is thrust upon the leader.  Not all of these leaders have made their own thoughtful choice about whether and how they want to lead.  They may want the trappings of leadership, or the perks.  They may even want to lead, but have not considered what that means to them.

For those who have made a personal choice to lead, development opportunities such as courses, interactive experiential learning, coaching, and reading can be helpful and enhancing.  The prerequisite for development is choice.  This is probably true of all human change processes.  I believe it is critical to leading.  Do we ask whether a client or learner wants to lead?  I think we assume that a good performer does want to lead and I think this assumption can waste our time (scholars, consultants, and coaches) and theirs.  In order to be something we are not now, we need to want to journey to that place, to that way of being in the world.

If someone chooses to become a leader that decision should set off two paths of development.  One is internal and requires self-reflection, action, self-monitoring and evaluation, and the other is external—action in the world—that others assess.  These two directions are synergistic and require conversation.  If the budding leader only self-assesses, she gets no real world confirmation that her growth is positive and expansive.  If she only acts, she cannot build real self-reliance as all of her feedback comes from others (and can be affected by their own agendas).  A coach can often facilitate this conversation between internal and external development.

Personal development of leadership capability requires self-evaluation, purposeful action, and “other” evaluation—from the organizational culture within which a leader develops.  Coaching, because it can connect the internal and external development paths, is increasingly helpful to leaders who want to grow.  Current research in both neuroscience and positive psychology indicates that the optimistic would-be leader develops more creativity, more connections with others, and more resilience on her path to leadership when positivity (strengths, successful experiences, and challenges overcome) is a focus of development.

Finally, a developing leader needs to coordinate his growth and development with others.  Leadership is relational, not isolated.  A leader cannot, and should not operate unilaterally.  In my opinion, too much has been written about the leader, and not enough about leadership.  The one elevates the individual; the other elevates the whole (organizational system).  Although ego contributes significantly to a leader’s ability to learn, fail, try again, and ultimately succeed at various leadership strategies, it has no place in the actions of leadership.  Leadership coordinates and integrates the ideas, feelings, strategies and experience of many good brains within and outside of any organization.  Leadership requires individual leaders as facilitators, developers, and decision-makers, but is not limited to leaders.  Leadership is equally dependent on colleagues, peers, followers, consultants, and customers.  In the world in which we operate today, an increasingly borderless one, leadership requires the agreement and contributions of everyone, not just individual stars.